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Action Care Coordinator

Tulsa, OK

Description

Action Care Coordinator (Healthcare Referral & Documentation Coordinator)

Action Seating & Mobility – Tulsa, OK

Full-time | Monday–Friday | 8:00 AM – 5:00 PM

$19–$23/hour + training + growth pathway


Make a real difference behind the scenes in patient care

At Action Seating & Mobility, our team helps patients regain independence through customized mobility equipment. The Action Care Coordinator (ACC) plays a critical role in making that happen by coordinating documentation, referrals, and communication between providers, therapists, insurers, and patients.

This role is ideal for someone with experience in:

  • referral coordination

  • prior authorizations

  • therapy scheduling

  • medical intake

  • case coordination

  • insurance verification workflows

If you’ve supported complex healthcare paperwork or multi-step patient processes, this position is a strong match.

Requirements

What you’ll do

You’ll manage the flow of documentation that allows patients to receive medically necessary mobility equipment. Responsibilities include:

  • Coordinating patient referrals from intake through completion

  • Verifying insurance eligibility and documentation requirements

  • Requesting physician and therapist paperwork

  • Tracking missing documentation and preventing delays

  • Communicating with ATPs, clinicians, billing teams, and patients

  • Maintaining accurate workflow tracking logs

  • Supporting audit-ready patient records (HIPAA compliant)

  • Assisting with scheduling coordination tied to equipment evaluations

  • Monitoring case progress and follow-ups

This is a coordination role—not a front-desk position.

Strong candidates often come from backgrounds such as

  • Referral Coordinator

  • Therapy Scheduler (PT / OT / ST)

  • Prior Authorization Specialist

  • Medical Intake Coordinator

  • Case Management Support

  • Imaging Authorization Staff

  • Home Health Intake

  • Specialty Clinic Scheduling Teams

Experience with insurance workflows and provider documentation is especially valuable.

What helps candidates succeed in this role

We look for people who:

  • Stay organized across multiple active cases

  • Follow documentation through to completion

  • Communicate confidently with clinics and providers

  • Track deadlines and missing paperwork

  • Adapt quickly in fast-moving healthcare workflows

  • Enjoy solving problems and helping patients move forward

Experience with EMR systems, referral tracking tools, or insurance portals is helpful.

Qualifications

Required:

  • High school diploma or GED

  • At least 1 year of healthcare administrative experience

  • Experience verifying insurance OR coordinating referrals OR scheduling evaluations

  • Strong attention to detail and follow-through

Preferred (but not required):

  • Prior authorization experience

  • Therapy or specialty clinic scheduling

  • Case coordination exposure

  • DME or mobility equipment familiarity

We provide training in Complex Rehab Technology workflows.

Why join Action Seating & Mobility

You’ll be part of a mission-driven team helping patients regain independence and mobility every day.

We offer:

  • Structured training in a growing healthcare specialty

  • Career pathway into advanced coordination roles

  • Exposure to clinical mobility equipment processes

  • Supportive cross-department team environment

  • Stable weekday schedule (no weekends)

  • Medical, dental, vision, and 401(k)

A quick note about fit

This position is best suited for candidates who enjoy tracking documentation, coordinating providers, and managing multi-step healthcare workflows rather than traditional reception-only responsibilities.

If that sounds like your background, we encourage you to apply.


Apply Now